Where I can get my order?
You can receive it in the direction of your choice (home, work, etc.-never PO Box) or in the store at Elhula C/ Ramiro el Monje, 21 Huesca - Spain.
The country of delivery be different to purchase?
The delivery country always has to match the country of purchase.
How long will my order?
Shipments from Elhula be processed through courier so the delivery deadline is 24 hours for shipments received before 17:00 h. For orders received after 17:00 the estimated delivery time is 48 hours (excluding Canary Islands, Ceuta and Melilla in which case the delivery time can vary from 2-3 days)
If selected as shipping method Mail delivery time will vary from 2-4 days depending on the geographical location
How much should I pay for shipping?
If selected as carrier MRW, shipping costs will be € 7.00 for orders to mainland and Balearics. For orders from the Canary Islands, Ceuta and Melilla the fee is € 12.30.
If selected Correos as postal carrier, the shipping costs will be 5 € for orders made from Peninsula and the Balearic Islands and 10 € for orders made from the Canary Islands, Ceuta and Melilla.
For orders from outside Spain (rest of Europe) the amount is 12,0€
For orders over 50 € made from Spain the shipping will be free (except those orders made from the Canary Islands)
Can I track the status of my order?
Yes, through "my account" on orders placed will see the status of your order.
What is the process of home delivery?
If you have chosen home delivery, we will send a shipping confirmation email (when your order will leave the warehouse) and another with a tracking number (with link to the website of the courier company and carrier whenever you select MRW).
What is the delivery process in store?
If you have chosen store delivery, we will inform you the arrival of the goods through a sms (you will have 15 days to pick it up). You must present your order number and the ID of the person who will pick it up.?